WARRANTY & RETURN GUIDELINES

LIMITED LIFETIME WARRANTY

Tango Uniform stands behind every item we produce. If you are the original purchaser and your Tango Uniform product fails due to a manufacturing, assembly, or material defect, and you have not modified or abused the item, your item will be repaired or replaced for life. Modification or alteration of these parts, including custom coatings, voids all factory warranties. We are not responsible for items intentionally/accidentally damaged or destroyed, or products damaged by abuse/poor maintenance. This warranty is limited to the repair or replacement of the part or parts which are returned to Tango Uniform and are determined by Tango Uniform to be defective. This warranty, made to the original owner/purchaser, is not transferable. The following items are excluded from this warranty:

  1. Normal wear of product finishes and of all metal or plastic parts.
  2. Damage or malfunction resulting from accident, negligence, misuse, or unauthorized repair or modification.

RETURN PROCESS

If you purchased your product from a third-party, and the return is for any reason other than manufacturer’s defect, then the return must be initiated through that third party point-of-purchase.

If you purchased through GoTangoUniform.com, or the return is due to a manufacturer’s defect, then please email us at info@GoTangoUniform.com and use the subject line “Return Request”. 

Please provide the following information in your email:

  • Receipt of purchase, which should show date of purchase and price paid
  • Items you wish to return
  • Reason for the return
  • Photographs of any manufacturer’s defects

NOTE: Please DO NOT ship your product until you’ve received a “Return Authorized” confirmation email. If approved, you will receive an email with an RMA number and shipping instructions.

RETURN POLICY

Tango Uniform offers a 60-day refund policy on items purchased through GoTangoUniform.com. After 60 days, any returns found to be defective will be warrantied as an even exchange. You MUST return the product to where you purchased it from.

Shipping charges and/or shipping costs are not subject to refunds. Products that are not subject to returns are clearance items, custom products, modified products, special orders, and items sold “as is” or “used.” Complementary products (i.e. products not manufactured by Tango Uniform) if unused and in the original sealed packaging, can be returned subject to a 15% restocking fee. If the packaging has been opened or damaged; the unused product may be subject to a 25% restocking fee. Please note that if you are experiencing issues with any complementary products, we will insist that you work directly with the manufacturer of the item first.

When you are returning merchandise, be sure to include your original invoice and/or your order confirmation number with your product. Returns, refunds, and exchanges can take up to two weeks, not including transit times. We also recommend that you use a shipping carrier that offers tracking numbers and that you place the full value of insurance on the parcels. Tango Uniform is not responsible for any packages that are lost while in transit.